Frequently Asked Questions
What do I wear to a massage?
Please wear comfortable loose fitting clothes to your massage.
T-shirt and shorts is ideal. Ladies it is best to wear a normal bra
with a posterior clip, rather than a sports bra.
Will I have to remove clothing for a massage?
No, not necessarily. As sports remedial massage therapists we have many different techniques to offer so we can work through clothing if you prefer. If you would like massage, acupuncture, cupping and fascial work this needs to be done skin on skin. You will be required to leave boxers/knickers on. You will be covered in a towel at all times and your dignity is of paramount to us.
Our professionalism will help you feel comfortable and at ease.
Is there parking?
Yes. Plenty of free parking right outside the Club. If you require a space close to the entrance please give us notice prior to your massage and we will do our best to ensure you are parked as close as possible.
Is there disabled access?
Yes. We are situated on the ground floor of Club Kingswood. We have space for wheelchair/mobility scooters. Our treatment room is only a short 20m distance from the main entrance. Reception area, ladies toilets and refreshments are all on ground floor. Men's changing room and toilets are upstairs so you will need to be able to climb stairs to reach these facilities. We will do our best to assist where necessary.
Do I need to be a Club Kingswood gym member?
No. The treatment room is run separately from Club Kingswood so everyone is welcome.
Can I use the gym whilst I'm at Club Kingswood?
You will need to be a member of Club Kingswood, or be a friend/family to use a guest pass to use the gym/squash,swimming pool facilities. As a non member you also have access to the bar, nursery, and tranquility hair and salon. If you are interested in joining we can show you round the Club and talk through membership options.
Should I train before or after a massage?
Ideally you should train before a massage, as the after effects of a massage can sometimes make you feel a little lethargic. Ideally plan your maintenance massages around your gym sessions and give yourself atleast one or two days afterwards, to allow your body a full recovery before you commence your heavy gym sessions again.
Do I need to take a shower before a treatment?
Ideally yes but we understand you may have come straight from work or activities. Please use common sense. If you have just finished a sweaty gym session then please give some consideration to your therapist and other paying clients! Thankyou.
I have a medical condition, is sports massage still suitable?
Please contact us prior to your treatment to discuss if massage is suitable for your current health whilst undergoing or having had, any previous medical condition(s). You will be required to lay comfortably down on a massage couch for up to 45 minutes.
Can I have a treatment whilst I am pregnant?
We can certainly treat clients throughout their pregnancy, although our treatments are slightly adapted. Some clients may wish to wait until their 2nd trimester to reduce any risk. Please inform us prior to your treatment if you have had, or are experiencing, a high risk pregnancy, high blood pressure, any unusual swelling or any other complications. We regret we are unable to treat ankles. We will do our best to treat you whilst in a comfortable position.
How do you take payment?
We can take cash, card payments or bank transfer. Please pay the therapist directly at the end of your massage.
What is your cancellation policy?
Please give us atleast 24 hours if you need to change an appointment. If you need to cancel on the day we understand, but do require 50% cancellation fee to cover our costs. If you repeatedly book through our online booking system and subsequently cancel, you will be politely asked not to rebook again and any future bookings to be paid upfront. Spaces are limited and please understand that some clients desperately need their treatments.
